The Home Care Assistance Sydney City and East care team’s goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure enhanced, and therefore optimal quality of life for their loved one ageing in place.
Our care philosophy at Home Care Assistance Sydney City and East seeks to optimise the wellness of older Australians and bring energy, independence and joy in this special phase of life. Read on to learn about the programs that define our approach to in-home care.
Our Care Workers are the heart and soul of our company. As such, we have a team dedicated to recruiting, screening and training the very best Care Workers to take care of your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. Our Care Workers are bonded, insured and trained in Alzheimer’s and dementia care, post-hospitalisation care, healthy cooking techniques, and more!
Our experienced and dedicated team of care professionals provide individuals and their families with the highest standard of care throughout their length of service. Whether its performing complimentary in-person consultations, creating personalised care plans or conducting regular quality assurance visits, our Home Care Assistance Sydney City and East Care Team is always available to you 24/7 to provide status updates on your loved one. At Home Care Assistance, our Care Team to client ratio is 3x the industry average, which for you and your loved one means unrivalled personal attention. The Care Team can also coordinate between health care professionals, ensuring clear lines of communication are maintained with all family members.
We know finding the right care for your loved one can be overwhelming. Our Home Care Advantage Checklist below can help you identify the important questions to ask when researching care.
|How We Compare To Other Providers||The Home Care Assistance Advantage|
Has the company been responsive, informative and professional?
We are available 24/7 as a professional resource for you and your family.
Are the Care Workers screened and insured?
We typically hire only 1 in 25 applicants and always conduct extensive screening and background checks.
Does the company employ its Care Workers and take care of taxes, withholding and workers’ compensation?
Our Care Workers are employees, not contractors, to protect you from managing liability.
Does the company guarantee a personality match and offer Care Worker interviews?
We ensure a personality match and will not change your Care Worker as long as you’re satisfied.
Does the company offer back-up Care Workers in case of emergency?
We have an extensive roster of trained employees available for all individuals’ needs.
Is the Care Manager available on-call 24/7, including nights and weekends?
We are available 24/7 for our families and individuals’ needs, including evenings, holidays and weekends.
Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
We are a recognised leader in the industry and this comes from regular monitoring of our service, satisfaction levels and open communication.
Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
Home Care Assistance Sydney City and East offers our exclusive Cognitive Therapeutics Method™. Our Care Workers are trained to promote long-term brain health and engagement.