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Home Care Assistance

Our Care Approach

Home Care Assistance takes a unique approach to the care of older Australians. We offer personalised services and care management to each and every individual. We are able to achieve this by attracting the most innovative, creative, compassionate and committed employees.
  • Hourly Home Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Our Approach

Holistic Health and Wellness with our Balanced Care Method™

The Balanced Care Method™ is a our unique holistic approach to care for the elderly that promotes healthy mind, body and spirit and is based on the lifestyles of the longest-living people in the world.

Elevating the standard of care – one person at a time.

The Home Care Assistance Sydney City and East care team’s goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure enhanced, and therefore optimal quality of life for their loved one ageing in place.

Our care philosophy at Home Care Assistance Sydney City and East seeks to optimise the wellness of older Australians and bring energy, independence and joy in this special phase of life. Read on to learn about the programs that define our approach to in-home care.

Hiring and Training the Industry’s Best

Our Care Workers are the heart and soul of our company. As such, we have a team dedicated to recruiting, screening and training the very best Care Workers to take care of your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. Our Care Workers are bonded, insured and trained in Alzheimer’s and dementia care, post-hospitalisation care, healthy cooking techniques, and more!

Personalised Care Management

Our experienced and dedicated team of care professionals provide individuals and their families with the highest standard of care throughout their length of service. Whether its performing complimentary in-person consultations, creating personalised care plans or conducting regular quality assurance visits, our Home Care Assistance Sydney City and East Care Team is always available to you 24/7 to provide status updates on your loved one. At Home Care Assistance, our Care Team to client ratio is 3x the industry average, which for you and your loved one means unrivalled personal attention. The Care Team can also coordinate between health care professionals, ensuring clear lines of communication are maintained with all family members.

Home Care Advantage Checklist

We know finding the right care for your loved one can be overwhelming. Our Home Care Advantage Checklist below can help you identify the important questions to ask when researching care.

How We Compare To Other Providers The Home Care Assistance Advantage
Has the company been responsive, informative and professional?

We are available 24/7 as a professional resource for you and your family.

Are the Care Workers screened and insured?
We typically hire only 1 in 25 applicants and always conduct extensive screening and background checks.
Does the company employ its Care Workers and take care of taxes, withholding and workers’ compensation?
Our Care Workers are employees, not contractors, to protect you from managing liability.
Does the company guarantee a personality match and offer Care Worker interviews?
We ensure a personality match and will not change your Care Worker as long as you’re satisfied.
Does the company offer back-up Care Workers in case of emergency?
We have an extensive roster of trained employees available for all individuals’ needs.
Is the Care Manager available on-call 24/7, including nights and weekends?
We are available 24/7 for our families and individuals’ needs, including evenings, holidays and weekends.
Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
We are a recognised leader in the industry and this comes from regular monitoring of our service, satisfaction levels and open communication.
Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
Home Care Assistance Sydney City and East offers our exclusive Cognitive Therapeutics Method™. Our Care Workers are trained to promote long-term brain health and engagement.

Need Help?
Contact Us

Home Care Assistance Sydney City and East can help you through your journey. Call or Email our team today for your complimentary in-home assessment.

Are You Ready to Get Started?

Home Care Assistance Sydney City & East can help you or a loved one today.
Contact us now for your complimentary in-home assessment.

Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without more
Great team
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care more
This is the best home care company in Australia !
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for more
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much more