Home Care Assistance

How We Care

Our model of care is centred around highly personalised and flexible care plans designed to meet the individual and evolving needs of older Australians.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Flexible care to fit your family’s needs

At Home Care Assistance Sydney City and East, we offer personalised home care services by the hour or around the clock based on the unique needs of your loved one. Our Care Workers provide in home care support with the essentials of everyday living but also have the specialisation and experience to support those living with specific or more complex health conditions such as Alzheimer’s or Parkinson’s. Our professional Care Workers are also experienced in supporting transitions between home and other facilities such as hospitals, respite facilities and much more.

Home Care Assistance Sydney City and East Care Workers are rigorously screened, including full police checks, for your peace of mind. We employ experienced, passionate local Care Workers, and monitor our services through our Client Care Managers who build trusted relationships with families to ensure the highest level of personalised care.

What kind of care is needed?

The care needs of each individual are as unique as the individual themselves but can also vary over time. Home Care Assistance Sydney City and East provide various care and support options to suit the needs of families at any point in the ageing journey of their loved one.

Hourly Home Care

In home care provided by the hour means that there is extra support on hand to ensure that day to day tasks and daily routines can be maintained with dignity and independence. By the hour care is also optimal when care is needed following an event such as an injury or is needed for a fixed term.

24 hour Home Care

Around the clock, 24/7 care is a great option when it comes to caring for those living with dementia or if a loved one is homebound due to physical limitations. Peace of mind can be enjoyed by families knowing that expert and compassionate Care Workers are diligently monitoring safety, attending to daily needs, and providing companionship throughout the day.

Live-In Care

As is the case with 24hour care, Live-in Care Workers ensure safety and provide consistent and compassionate companionship for loved ones who might be homebound, or perhaps living with dementia. Home Care Assistance Sydney City and East Live-in Care Workers will reside with your loved one for a period to provide care directly in their own home during all waking hours.

Hospital to Home Care

A successful transition home from a hospital or similar, can be a key determining factor to a successful recovery. Home Care Assistance Sydney City and East can support every movement through the care continuum for your loved one.

In-Home Specialised Care

When it comes to caring for loved ones with specialised care needs, such as those with Alzheimer’s, Parkinson’s, and other conditions, you can rely on our trained, experienced, and compassionate Care Workers at Home Care Assistance Sydney City and East.

Frequently Asked Questions

What kind of care services do you offer?

Home Care Assistance offers home care on a daily and hourly basis. For more information visit our Care Services page.

In what areas of care do Home Care Assistance Carers specialise?

Our Carers are experienced and trained in the full array of specialised care requirements that commonly affect older adults. These include:

  • Alzheimer’s disease
  • Parkinson’s disease
  • Dementia
  • Cancer
  • Rehabilitation
  • Orthopaedics
  • Stroke and other Neurological conditions
  • Palliative care
Why is Home Care Assistance good for older Australians?

Our experienced Carers provide safety, support and companionship.  They are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities and even light physical activity. We go to great lengths to match the perfect Carer with the individual based on personality, life experience and commonalities.

What is Home Care?

Home care provides older Australians with one-on-one assistance from a trained carer in the comfort of his or her own home. With assistance from a Carer, seniors are able to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.

What is the difference between 24-hour care and hourly care?

With our 24-hour care service, Carers come in shifts and stay with the client around-the-clock, ready to assist with all activities of daily living and ensuring safety all hours of the day. 24/7 care provides service for those people who require close supervision at all times.

Hourly Care is exactly that care by the hour. From a
simple companion visit to transport to your GP or even meal assistance we can help with all areas of your daily activities.

What does it mean when you say “lifestyle” care?

By remaining at home, older family members are able to maintain the lifestyle they have been accustomed to despite needing some extra support. Staying at home with their own possessions and familiar surroundings, they are able to visit the same shops, restaurants, neighbours, parks and other familiar places that are known and loved.

Why is Home Care Assistance good for families?

Home Care Assistance brings peace of mind to families because your loved one is cared for by the best, most reliable Carers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying for and managing a Carer, therefore reducing stress for the whole family. Having an in-home Carer allows family members to enjoy quality time with their loved ones, instead of focusing on stressful day to day needs.

Do you have any brochures or videos to read/watch so that I can learn more about in-home care?

Yes, we have many resources on how in-home care can support a number of situations, including acute or chronic conditions. You will also find information about our programs, such as our Balanced Care Method, Cognitive Therapeutics Method and more.

How can I get more information?

If you would like more information contact your local office for a free in-home consultation or to speak to a professional Client Care Manager.

You can also download one of our Care Guides below to read more about our services. Should you prefer to be sent a printed copy, please contact your local office.

I have questions – is there a real person I can speak with?

Absolutely. Members of the Home Care Assistance care team are available to speak with you at any time. Please contact your local office by searching here.

Is there a Home Care Assistance location near me?

Yes, Home Care Assistance has locations serving most regions of Australia. To find a location near you, click here.

What is respite care and how can it help family Carers?

Often, a family member or friend cares for an ageing loved one, but performing this role can add stress and pressure on the family relationships. Respite Care is temporary or hourly care designed to give family Carers a much needed break so they can take care of other priorities in their life and prevent burnout.

Home Care Assistance Carers provide excellent help at home. Can they assist in locations besides seniors’ home residence?

Yes. We can visit people anywhere they need care. During hospital stays, our hospital care team can provide around-the-clock companionship and monitoring for safety.

Many residents of Aged Care facilities also hire Home Care Assistance Carers to provide the personal one- to-one attention they deserve.

What happens if the assigned Carer is sick and can’t work?

If your Carer becomes ill or is unable to keep the scheduled visit, our staffing team will work to find you a qualified substitute carer for that time.

Do you have a service contract I have to sign?

There’s no service contract with Home Care Assistance. That means you can use our services for as little or as long as you need and with 100% satisfaction.

How does Home Care Assistance screen and hire Carers?

Home Care Assistance interviews 25 Carers for every one Carer that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references.

Next, we conduct thorough background checks including local and national criminal records, driving record checks and verify eligibility for employment.

Home Care Assistance Carers are covered by workers’ compensation insurance.

How do you supervise Carers?

You don’t just hire a carer. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of appropriate care, and the Carer is fully briefed on the plan. A Client Care Manager will also make regular Quality Assurance visits to ensure the quality of care is exceptional and make changes as needed.

What’s unique about the service provided by Home Care Assistance?

Our rigorous Carer selection process includes an exclusive psychologist-generated test that measures honesty and conscientiousness. We also have a PhD-developed Home Care Assistance program that is used to train Carers with proven techniques and skills for improving and prolonging seniors’ quality of life.

Our emphasis on providing long-term care from consistent, expertly matched Carers ensures quality in care and maintains familiarity and emotional stability.

Home Care Assistance specialises in 24 hour care, with Carers providing assistance, monitoring and companionship around-the-clock.

Our proprietary Balanced Care Method™ is a holistic approach to care based on the scientifically studied lifestyles of the longest living individuals in the world. Our Cognitive Therapeutics Method™ engages clients in fun and effective activities designed to promote long-term brain health.

What makes Home Care Assistance Carers such great Carers?

We start by attracting and hiring the best, most experienced Carers in the area. We screen them with the most comprehensive tests in the industry. But we don’t leave it at that. Home Care Assistance has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our Carers up-to-date on the latest insights in the home care industry.

Are You Hiring?

Are You Hiring?
Yes, our team is growing and we are hiring both general staff and Carer positions. To learn more about open staff positions, click here and to apply to become a Carer, click here.

Where can I learn more about being a Carer?

Becoming a professional caregiver is a meaningful and fulfilling job. To learn more about becoming a valued member of our team, click here.

Choosing the right Home Care Provider
Choosing the right Home Care services for you or your loved one can be a difficult time. It can be hard to know what questions to ask, and if the support you require now as well as into the future will be appropriately catered for to your preferences and standards. To help you work through the selection process, we developed our Home Care Company Checklist to assist with due diligence and selecting the right care requirements for you or your loved one.
We help people Live Well, where they prefer - At Home
At Home Care Assistance Sydney City and East, we provide customised care to older Sydney siders so they can live happier, healthier lives at home. We champion the needs of seniors with a positive, empowering approach to ageing that celebrates independence, dignity, and quality of life. Our Care Workers receive exceptional training, support, and resources to deliver an unmatched care experience.

Paying for In-Home Care

Our focus is on creating close, trusted relationships with families and designing personalised plans that evolve to meet the needs of each individual over time. Paying for personalised care can be more affordable than you think!

Personal care and assistance can be covered under government programs such as Home Care Packages, NDIS & Commonwealth Health Support Program (CHSP). Please note, there may be a gap and small contribution to pay, as the government may not fund the full cost of the program.

Contact us today to discuss how we can work with your family’s budget to deliver a complete plan of services.

  • Total Peace of Mind
    We understand the trust you place in us and do everything possible to ensure that the home care experience is worry-free for all concerned.
  • Community Connections

    We are the trusted partner of reputable care professionals within communities we serve. We pride ourselves on connecting older Australian’s to the best care solutions for them - even if it’s outside our service offerings.

  • Elevated Quality of Life

    Our Balanced Care Method™ emphasises a healthy mind, body and spirit. We believe that with the proper car we can help older Australians live happier, healthier and more fulfilled lives.

  • Trusted Expertise

    We are experts in all aspects of home care, from family dynamics to nutrition, around-the-clock care to dementia. We ensure all our team are trained to the highest standard possible and have the support and resources to deliver an unmatched care experience to meet the needs of each individual and their families.

  • Long Term Relationships

    We believe the best way to deliver exceptional care is to focus on building long term, trusting relationships between Carers, individuals, and their families.

  • High Quality Care
    We go above and beyond to deliver high quality care for families who want and expect, the very best for their ageing loved ones.

Let us help you

Home Care Assistance Sydney City and East can help. Call Our Local Team today for your complimentary in-home assessment.

Call Your Local Team

Contact the team at Home Care Assistance Sydney City and East anytime
(02) 9158 3880 or by email at infosydeast@homecareassistance.com

Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
Great team