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Home Care Assistance

I Have a Home Care Package

Now that you have your Support At Home Package subsidy, you have choice and flexibility in the way it is used to provide appropriate care and support. Because each individual has different needs and wants, the way in which a Support At Home Package subsidy is spent will vary greatly from person to person.

  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care
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Using your Support At Home Package

At Home Care Assistance, we are always on hand to help guide you through the process of allocating your Support At Home Package subsidy, so that your health, home, and wellbeing needs are met—ultimately enabling you to live safely and independently at home.

After all, there really is no single ‘right’ way to allocate your subsidy. Instead, it’s essential that your care program is custom-made to support your individual goals and preferences.

You can use your package to access services such as

  • Cleaning, laundry, and meal preparation
  • Garden and home maintenance
  • Transport to appointments or shopping
  • Showering and dressing
  • Access to allied health services such as physiotherapy, massage and podiatry
  • Referrals to other services in the community like exercise groups, hydrotherapy and day programs

Choosing a home care provider

Some things to consider when choosing a Home Care Provider are:

  • Are they a government approved provider of Home Care packages?
  • Are carers employed by the company directly?
  • What training do home care staff receive?
  • What are the package management/administration fees?
  • Do they charge an exit fee?

  • Can you contact someone 24 hours 7 days a week if there is a problem or concern with care?

If you would like to speak to a member of our friendly team for some expert advice or to organise an obligation free in-home consultation, please contact your local team here.

Management/Administration fees

Part of your subsidy will go towards a management fee. Home Care Assistance charges a very low package management fee which means you use the majority of your subsidy for direct care needs. To learn more, contact your local team by clicking here.

Is there a time limit?

Upon receiving your Support At Home Package, you will also be allocated a referral code. From this point, you have 56 days to choose a Home Care Provider using that code.

To make the process easier, speak with the highly experienced team at Home Care Assistance today – we’re here to support you every step of the way.

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Home Care Assistance Sydney City and East can help you through your journey. Call or Email our team today for your complimentary in-home assessment.

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