Making Your Home Safer & More Accessible Through the Support at Home Program

Remaining independent at home is easier when your environment supports your mobility, comfort, and safety. For many older adults, this means having the right equipment and thoughtful home adjustments — not just personal care. With the Support at Home Program, Australians now have more streamlined access to Assistive Technology (AT) and home modifications funded under the AT–HM scheme.

At Home Care Assistance Sydney, our team helps you understand what equipment or modifications may benefit you, arranges the appropriate assessments, coordinates with trusted professionals, and ensures the entire process is simple, safe, and stress-free.

What Is the Assistive Technology & Home Modifications (AT–HM) Stream?

As part of Australia’s aged-care reforms, the AT–HM funding scheme provides eligible seniors with access to essential equipment and practical home adjustments. These supports are recommended based on assessed needs and may include:

• Everyday equipment like mobility aids, shower chairs, or supportive seating
• Structural modifications such as handrails, ramps, or safer bathroom layouts
• Improvements that enhance safety, accessibility, and confidence at home

This funding ensures older adults receive exactly what they need to move comfortably, reduce risks, and maintain independence.

Why Assistive Technology & Home Modifications Matter

Reduce Hazards

Small safety features — like slip-resistant flooring, brighter lighting, grab rails, and handrails — can significantly lower fall risks and make everyday tasks more secure.

Maintain Your Independence

AT like walkers, raised toilet seats, or adaptive kitchen tools make daily routines more manageable with less strain, allowing you to continue living life on your terms.

Support Your Long-Term Wellbeing

Improving your environment now can help protect mobility, delay the need for higher-level care, and help you stay at home with confidence for longer.

Tailored to Your Needs

All recommendations are personalised and developed by qualified health professionals who assess your home layout, mobility, lifestyle, and goals.

How the Process Works with the Support at Home Program

If you have a Support at Home package and need equipment or changes to make your home safer or easier to live in, there is a set process to follow. Our Care Partners and preferred clinical support team are here to guide you every step of the way.

1. Identify What’s Needed

Everything begins when you, your family, your carer, or a health professional notices a challenge at home — maybe you’re finding it hard to shower safely, move around your home, or manage transfers. Turnaround times can vary depending on your level of priority and assessor availability. Simply share this with your Care Partner.

2. Get a Clinical Assessment

An Allied Health Professional must confirm that the item or modification is:

• What equipment or modification is necessary
• Whether it addresses your assessed needs
• How it will improve your safety, independence, or comfort
• If it offers value for money

Your assessment may be completed by an Allied Health Professional including:

• Occupational Therapist
• Physiotherapist
• Registered Nurse

They’ll visit your home and help identify what will support you best.

3. Quotes Must Be Obtained

Depending on what you need:

• Simple, low-cost Assistive Technology usually requires one quote
• Higher-cost items or structural home modifications require multiple quotes

They’ll visit your home and help identify what will support you best. Your Care Partner or clinician will coordinate these for you.

4. Submission Through My Aged Care

Your assessor prepares a formal recommendation that outlines:

• What is needed
• Why it is needed
• Expected benefits
• Supporting quotes
• Any risks if it isn’t approved

This recommendation is then submitted through the My Aged Care portal where the Support at Home approval process is managed.

5. Review & Approval

Approval is not automatic. The My Aged Care team considers:

• Your assessed needs
• Whether the request aligns with the Assistive Technology & Home Modifications Framework
• Your Support at Home budget
• Value for money

My Aged Care will then contact you directly to book an assessment. Turnaround times can vary depending on your level of priority and assessor availability.

6. Installation or Equipment Purchase

Once funding is approved:

• AT items are ordered
• Home modifications are scheduled
• Contractors complete the work
• Your Allied Health Professional may return to check safety and suitability

Our team coordinates this to make sure everything runs smoothly.

7. Training & Support

Your Allied Health Professional will show you how to use your new equipment safely and will follow up over time to make sure it continues to meet your needs.

8. Ongoing Review

Your needs may change, so equipment can be repaired, upgraded, or reassessed as required. Your Care Partner helps schedule follow-ups, equipment maintenance, and safety checks.

Examples of Common Assistive Tech & Home Modifications

Mobility Assistance

Walkers, wheelchairs, mobility scooters, canes.

Bathroom Improvements

Grab rails, accessible showers, handheld showerheads, shower stools, raised toilets.

Access & Entry Support

Ramps, doorway widening, handrails, threshold alterations.

Bedroom Enhancements

Adjustable beds, bed rails, supportive mattresses, bedside lighting.

Daily Living Tools

Reachers, adaptive utensils, long-handled cleaning aids, smart-home voice devices.

How Home Care Assistance Sydney Supports You

Collaboration with Allied Health Professional

We work closely with OTs, physios, and nurses to ensure all recommendations are safe, compliant, and personalised.

Start-to-Finish Coordination

From assessments and quotes to installation and follow-up, we manage the entire process for you.

Trusted Local Professionals

We partner with experienced tradespeople and suppliers familiar with accessibility standards.

Continued Support

After installation, we check in to make sure you’re confident using everything and that your home remains safe and functional.

Things to Keep in Mind

• Start early — assessments and approvals can take time
• Focus on the highest-risk areas first
• Choose quality, safe equipment
• Plan ahead for maintenance or replacements
• Funding is based on assessed need

Next Steps

If you think your home could be made safer or easier to navigate, our team is here to help.
Book a consultation with Home Care Assistance Sydney today and we’ll ensure your home supports your wellbeing now and into the future.

Here to Support You, Always

We’re here with ongoing support, guidance, and quality in-home care to help you live safely, confidently, and independently.

Contact Home Care Assistance Sydney City and East to book your complimentary in-home assessment. Our local team will work with you to create a care plan tailored to your family’s needs.

Join Our Growing Care Team in Sydney

We’re actively looking for caring, reliable professionals to join our team across Sydney — including the North Shore, Inner West, Eastern Suburbs, and surrounding areas.

If you want to make a real difference in people’s lives, we’d love to hear from you.

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