Home Care Assistance

I Want To Change My Home Care Provider

Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Do you need to change your Home Care provider?

The process of changing Home Care Providers is a lot simpler than most people think and at Home Care Assistance Sydney City and East we are here to support families through this transition. If you have a Home Care Package and choose to change home care providers, you will be pleased to know that any unused funds in your home care package will be transferred to your new provider so you will not lose any subsidy*.

I want to change providers, but not my other support services.

If you are keen to change your Home Care provider, but don’t want to lose the relationships you have with your other associated support services such as your physiotherapist, podiatrist, audiologist etc, you can still maintain these relationships, and at Home Care Assistance Sydney City and East, we encourage you to do so, and will organise for them to continue providing the same services to you even after you switch over.

3 steps to moving your Home Care Package to your new home care provider.

There are three simple steps required to move your Home Care Package to Home Care Assistance Sydney City and East, and we can help you at every step of the way. One of our helpful Client Care Managers can visit you at home and step you through the process, or you can simply follow this guide

Step 1

The first step is to Inform your current provider you wish to change providers. This must be done in writing, but can be done via email, fax or a letter and we can help you to put this together if you would like some support. The standard notice period you will need to provide is 2-4 weeks but check your agreement documentation to confirm this. If you are having trouble finding this in your documentation, we can help.

Step 2

Once you have notified your current provider of your intent to change, simply call My Aged Care on 1800 200 422 to let them know that you are changing providers. My Aged Care can then reactivate your Home Care Package referral code. Please ensure you write down this code. This code is needed by your new provider to commence provision of services using your package.

Step 3

Once you have your referral code, call the friendly team at Home Care Assistance Sydney City and East. Tell us the date you will discontinue receiving services from your current provider, as per the notice period in step one, and provide us with your referral code. A Client Care manager will visit your home to set up your new services ensuring a seamless transition from your previous provider. Find your local team here.

Why do people choose Home Care Assistance Sydney City and East over other Home Care Providers?

People change their Home Care provider to Home Care Assistance Sydney City and East for a variety of reasons:
  • Home Care Assistance Sydney City and East has no hidden charges*.
  • Home Care Assistance Sydney City and East offers lower fees than other providers.
  • Home Care Assistance Sydney City and East provides friendly, regular, and open communication including detailed monthly Statements of your Home Care Package service.
  • They have been unhappy with frequent, unexplained changes to their care workers or their schedules.
  • They have been unhappy waiting long periods of time to have requests for services or goods approved.
  • They are fed up with being treated like a number and are looking for a more local, personalised service provider.
  • Moving to a different area is also another common reason for changing Home Care providers

*Some providers may take an exit fee out of any unspent funds.

Let us help you

Home Care Assistance Sydney City and East can help. Call Our Local Team today for your complimentary in-home assessment.

Call Your Local Team

Contact the team at Home Care Assistance Sydney City and East anytime
(02) 9158 3880 or by email at infosydeast@homecareassistance.com

Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more
As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
Great team