Home Care Assistance is Supporting Clients Impacted by Annecto’s Closure

Change can be hard—especially when it’s unexpected. For many older Australians, the recent news that Annecto will be closing its doors from 1 July 2025 has brought with it a sense of uncertainty. After years of relying on a trusted provider, many individuals and families are now faced with the need to find a new care partner—often with limited time to act and deep concern for how the transition might affect daily routines and support needs.

At Home Care Assistance, we want to reassure you: you don’t have to navigate this change alone.

A Time of Transition, A Time for Support

One of the first phone calls we received this week was from a client whose current provider, Annecto, had just informed them of the upcoming closure. Understandably, they felt worried about what would happen next—about the continuity of their care, whether their support worker could stay, and how quickly a new provider could step in.

How We Can Help You Make the Switch

If you or a loved one is currently with Annecto—or any provider that is no longer able to continue delivering care—we’re here to offer support through this transition.

Here’s how we can help:

• We’ll take the time to listen. We want to understand what’s important to you, what your current routine looks like, and how we can honour that going forward.
• We’ll manage the logistics for you. From paperwork to provider handover, our Care Team can walk you through the steps and liaise directly with Annecto (or any outgoing provider) to ensure nothing is missed.
• We welcome your existing support plans. If there’s a carer you love and trust, we’ll do our best to maintain that relationship wherever possible—or match you with one of our compassionate, highly trained care team members.
• We’ll personalise your care from day one. Whether it’s a few hours a week or more complex needs, we’ll tailor your Home Care Package to suit you.

Most importantly, we’ll treat this as more than just a service change. We know it’s a big decision—and we’ll honour that with the warmth and respect you deserve.

Your Care, Your Choice

You may have received information from Annecto about recommended providers. While they are helping with transitions, the final choice is always yours.

If you’d like to explore how Home Care Assistance can support you, we’d be honoured to meet you, answer your questions, and explain what the transition could look like—step by step, at your pace.

Ready to Talk?

If you or someone you care for has been affected by the upcoming Annecto closure, please don’t hesitate to reach out.

Visit our office: 405/152 Bunnerong Rd, Eastgardens NSW 2036, Australia

Call us on: (02) 9158 3880 or 0447 779 438

Email us at: info@homecareassistancesydneyeast.com

Visit our website: www.homecareassistancesydneyeast.com.au

We’re already supporting other clients just like you through this transition—and we’d love to help you too.