Home Care Assistance

I Need a Home Care Package

If you have reached a point in your life when you believe you would benefit from a Home Care Package, there are a number of factors to consider, and ways in which the highly qualified team at Home Care Assistance can help you to navigate what can seem like a daunting process for many.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

I need support but I want to stay at home

Research has shown that most older Australians would rather receive help at home than relocate into an aged care facility* to retain the familiarity of their own home and their independence. This is made possible thanks to Home Care Packages funded by the federal government.

What is a Home Care Package?

Home Care Packages are government funded and tailored to the individual. They are an option for anyone who has care needs and especially helpful when a coordinated approach to the delivery of help at home is needed. They can cover everything from assistance with everyday tasks such as housework, gardening and cooking to more complex services such as personal care or wound care. Home Care Packages are a great option to stay at home for most older Australians with the level of funding increasing with the level of required support.

Who qualifies for a Home Care Package?

In order to qualify for a Home Care Package, you need to be over 65 years of age (50 years or older for Aborigninal or Torres Strait Islander people) and require support in at least three areas of your life. For example: Transport, help with meals and support with housework.

Home Care Assistance is here to support you through the process below. You can find your local team HERE.

Are there different packages for different needs?

There are four levels of support available with Home Care Packages:

Home Care Package Level 1

  • For basic home care needs
  • Funding for up to $8,750 per year
  • Approximately 1-2 hours of support each week

Home Care Package Level 2

  • For moderate home care needs
  • Funding for up to $15,250 per year
  • Approximately 3-5 hours of support each week

Home Care Level 3

  • For high home care needs
  • Funding for up to 33,500 per year
  • Approximately 6-8 hours of support each week

Home Care Package Level 4

  • For very high home care needs
  • Funding for up to $50,750 per year
  • Approximately 10+ hours of support each week

What if I need help with only one or two areas?

If you only need support in one or two areas of your
daily life, or are looking for extra assistance while you’re waiting for your Home Care Package, entry-level subsidised home support is available through the Commonwealth Home Support Program. Contact your local office and one of our friendly team members will guide you through the process so you can stay in the community you love.

How much does a Home Care Package cost?

The great news is that Home Care Packages are free to fully funded aged care pensioners. Partially self-funded or fully self-funded retirees are also eligible for a Home Care Package. You may need to pay an income-tested care fee, which could be as small as $7 per week. You can estimate your care fee using this link

What if I need extra support above the funding level of my Home Care Package?

Home Care Assistance charges a Basic Daily Rate should your care needs be greater than what is funded by your Home Care Package.

How do I apply for a Home Care Package?

There are four easy steps to getting a Home Care Package

Step 1: Apply for an Assessment

Applying for an assessment is a quick and easy process and can be done online or by calling My Aged Care on 1800 200 422.  You will need your Medicare card handy to complete the assessment. Your GP is also able to refer you for an assessment. If you need some assistance or have further questions about the process, get in touch with Home Care Assistance and our friendly team will be more than happy to help guide you through the process.

Step 2: Attend a face-to-face meeting

Within three weeks of contacting My Aged Care, you will be contacted to arrange a face-to-face meeting in your own home to better understand your support needs. You can find out more about what happens at your face-to-face meeting and how best to prepare for it here.

Step 3: Await confirmation of your Home Care Package

Once you’ve been approved for a Home Care Package, you will be placed on the national queue to wait for a package. The expected wait times can be found here. These times will be shorter if your approval is “High Priority”. 

When your Home Care Package wait time is less than three months, you will receive a letter from My Aged Care letting you know that it is time to find a Home Care Package Provider.  This is the perfect time to get in touch with the team at Home Care Assistance. 

Step 4. Give us a call

The dedicated team at Home Care Assistance works
alongside you to create an individualised care plan. We make it easy to receive the best possible value and care from our service. We know from experience, that carefully listening to you allows us to meet your needs and for you to continue living life to the fullest.

Home Care Assistance is here to help you navigate your Home Care Package to best benefit you. By setting up a call we can assist you through the process. You can find your local team here.

Let us help you

Home Care Assistance Sydney City and East can help. Call Our Local Team today for your complimentary in-home assessment.

Call Your Local Team

Contact the team at Home Care Assistance Sydney City and East anytime
(02) 9158 3880 or by email at infosydeast@homecareassistance.com

As a former employee of this company working in the office and as a Carer, I cannot recommend this company enough. They genuinely care for their clients and employees. I loved working there with... Jeremy and his staff, but unfortunately had to leave due to relocation. I would not hesitate to recommend HCA Syd East to all clients who are aged and/or with disabilities to engage this service provider for all their vital services to enable you to live and enjoy staying in your own home and to be as independent as possible. Jeremy and his staff really listen to your needs, goals and aspirations and do their very best to match you up with a compatible and suitably qualified Carer. Nothing is too much trouble.read more
Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more
As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more
Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family
Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more
Great team