Home Care Assistance
I Want To Change My Home Care Provider
Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
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Hourly Care -
24 Hour Care
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Hospital to Home
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Specialised Care
Do you need to change your Home Care provider?
The process of changing Home Care Providers is a lot simpler than most people think and at Home Care Assistance Sydney City and East we are here to support families through this transition. If you have a Home Care Package and choose to change home care providers, you will be pleased to know that any unused funds in your home care package will be transferred to your new provider so you will not lose any subsidy*.
I want to change providers, but not my other support services.
If you are keen to change your Home Care provider, but don’t want to lose the relationships you have with your other associated support services such as your physiotherapist, podiatrist, audiologist etc, you can still maintain these relationships, and at Home Care Assistance Sydney City and East, we encourage you to do so, and will organise for them to continue providing the same services to you even after you switch over.
3 steps to moving your Home Care Package to your new home care provider.
There are three simple steps required to move your Home Care Package to Home Care Assistance Sydney City and East, and we can help you at every step of the way. One of our helpful Client Care Managers can visit you at home and step you through the process, or you can simply follow this guide
Step 1
The first step is to Inform your current provider you wish to change providers. This must be done in writing, but can be done via email, fax or a letter and we can help you to put this together if you would like some support. The standard notice period you will need to provide is 2-4 weeks but check your agreement documentation to confirm this. If you are having trouble finding this in your documentation, we can help.
Step 2
Once you have notified your current provider of your intent to change, simply call My Aged Care on 1800 200 422 to let them know that you are changing providers. My Aged Care can then reactivate your Home Care Package referral code. Please ensure you write down this code. This code is needed by your new provider to commence provision of services using your package.
Step 3
Once you have your referral code, call the friendly team at Home Care Assistance Sydney City and East. Tell us the date you will discontinue receiving services from your current provider, as per the notice period in step one, and provide us with your referral code. A Client Care manager will visit your home to set up your new services ensuring a seamless transition from your previous provider. Find your local team here.
Why do people choose Home Care Assistance Sydney City and East over other Home Care Providers?
People change their Home Care provider to Home Care Assistance Sydney City and East for a variety of reasons:
